If you cannot remember the exact answer to the security question, list any current or past answers that may apply, or type in "I don't remember" and this will allow you to open a Support Incident where an account agent will be able to assist via emails.įrom there you will be able to get assistance on how to reset your password. (Bypass "Password Helper" if you've already tried this) Scroll down and on the bottom of the form select, "EMAIL A SUPPORT AGENT" The form requires one security Q&A. open a Support Incident with Yahoo! Account team | Ĭhoose: Select a product: "Yahoo! Account, Select a category: "Password and sign in", Select a sub-category: "unable to sign-in". You should be able to recover your account. i just did it to retrieve my password without knowing the answer to my second security question. This is seriously the best way to deal with the situation.
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